FAQ

Where are your products made?
Every item you see in our shop is handmade in the USA. Paulova is a small scale, family run business of small batch products made with premium ingredients. By supporting our shop, you can be assured that you are purchasing high quality products that were not made by child labor or by people under economic bondage.

Do you sell ceramic seconds? Yes we do! Head on over to our Etsy shop, where you will find loads of sale items: www.paulova.etsy.com.

Do you ship worldwide?
Yes! We offer International Shipping through USPS.

Why have I not received my package yet?
All items are shipped Monday-Friday, within 1-3 days from the date of purchase. If your package truly got lost in the mail, not to worry, we insure all of our shipments.

I received my item, but it is broken. Do I get a refund?
We will accept replacements or refunds on any items that are damaged during shipping. Please notify us within 48 hours of receipt and include a photo of the damaged item. We will cover the shipping cost on the replaced item(s). 

I am not happy with my purchase. Can I return it for a refund?
We will accept exchanges or refunds if you are not happy with your purchase, with the exception of final sale items. Please notify us within 48 hours of receipt. Buyer is responsible for the return shipping charges. The exchange or refund will be processed once we receive the item and ensure it is in its original condition. We cannot be held liable for returned items that are damaged during transit or are lost or stolen. So please wrap well, use a trusted shipping carrier and insure your package if possible.

I sent you an email and still have not received a reply?
It may take us just a wee bit to respond to each email we receive. We are a small family run operation (with a little one at home). So please bear with us if you do not hear back right away. We will try to reply as soon as possible. If it is an urgent matter, such as a damaged item or lost package, please note this in the subject line and we will be sure to make it a priority.